Customer Inquiries, third floor
Me: My card is blocked even though I was assured that it had been unblocked. I'm on my way to work and in a bit of a hurry — could you possibly do something to unblock the card?
M&S Customer Inquiries: You will have to phone the number on the back of your card.
Me: Well, all right — though I could have done that downstairs, without coming up here and queuing.
M&S in-store telephone: Welcome...quality purposes...date of birth etc, etc.
Me: My card is blocked though I was assured last week that it had been unblocked.
M&S: Could you hold for a moment while I check...Thank you for holding. I have just checked and as far as I can see there is no block on your card. You should be able to use it quite normally.
Food Hall, lower ground floor
Me: Apparently, my card is unblocked, so I hope I can pay for these items now.
M&S check-out man: So sorry, your card is still blocked. Try one more time...No, so sorry.
Me: Well, I'll pay cash — that means I'll lose my bonus points. I wonder whether you or some manager could look into this for me if I give you my details...
M&S check-out man: Yes, certainly. We'll do our best to sort this out.
M&S: Welcome...quality purposes...date of birth, first line of address, the following options, etc, etc...How can I help?
Me: I just want to make sure, before I go shopping, that my card is not blocked. Someone at your Marble Arch branch said they would make sure that I can use it.
M&S: I will just check...Thank you for holding. Your card is not blocked.