‘Why don’t I have a mobile, much less an iPhone or a BlackBerry? While I can afford the economic expense, I cannot afford the emotional expense when it doesn’t work’

This isn't just any bureaucracy, this is M&S bureaucracy: Miriam Gross was told by the high street giant that she needn't worry about her lost card. That's when she should have started worrying.

Daisy Waugh hears why state education is so attractive to smart West Londoners